01Scope
This policy applies to paid subscriptions purchased through official GekkoLogin channels. Purchases through a reseller or marketplace may follow that channel's policy.
02Trial and evaluation
We recommend evaluating the free plan or trial before purchasing a paid subscription. Support can help confirm whether the product fits your workflow before checkout.
03Refund eligibilityBusiness review
For a first paid subscription, you may request a refund within 7 days if a material product defect cannot be resolved by support.
04One-off fingerprint purchasesBusiness review
Individual hardware fingerprints can be bought outside a subscription. These are not the same kind of purchase: the entitlement is granted to your workspace the moment payment settles, it does not expire, and the fingerprint is then reserved to you rather than being offered to anyone else.
05Non-refundable casesLegal review
- Renewal charges after the refund window.
- Accounts terminated for terms or acceptable-use violations.
- Custom services, onboarding, or enterprise work marked as non-refundable.
- Fees charged by third-party processors when they cannot be recovered.
06Request process and timing
Send refund requests to [email protected] with your account email and order reference. Approved refunds are returned through the original payment method when possible. Processor timing may vary.
Version history
Added draft refund window and support review flow.
Separated refund handling from pricing FAQ.
Initial public draft.
Need a reviewed legal copy?
These pages preserve the public URL and reading layout. Final contract language should be reviewed before launch.